Review your Spring Tenant Checklist and lease obligations.
✦
Hi Lilly, how can I help?
Ask me anything about your home
📄✕
Good morning, Lilly 👋
3012 Q Street NW, Unit B, Washington, DC 20007
$2,500
Due Dec 1
Paid ✓
Dec Rent
—
Lease Remaining
$0.00
Balance Due
Upcoming Maintenance
Next Steps
Rent due Dec 1$2,500
1 open maintenance item
Review spring checklist
Lease ends Dec 4, 2026
Recent Activity
Rent payment postedDec 1
Maintenance request filedNov 28
Lease doc available
LORA reminder sentNov 25
Weather & Home Alerts
Live
Checking weather for 3012 Q Street NW…
✅
No active weather or maintenance alerts
LORA is monitoring conditions at your property. You're all clear.
LORA Activity Log
🧠
Lease Processed — Responsibilities Mapped
LORA reviewed your GCAAR lease · Responsibilities identified · Monitoring active
Dec 5 · Complete
📋
Lease Renewal Option Available
Your lease ends Dec 4, 2026 · Renewal options available · Submit via LORA
Active · Review when ready
Connect Your Lender
Securely sync loan details from your bank or lender
Alert Details
Seasonal Home Prep
Preparing seasonal home guidance…
🏠
All seasonal prep items are up to date. LORA will surface new suggestions as the season shifts.
Pay Rent
3012 Q Street NW, Unit B · December 2025
$2,500.00
December 2025 Rent — Due December 1
Upcoming
Processing fee: $68.75 → Total: $2,568.75
My Ledger
Transaction history · 3012 Q Street NW, Unit B
Balance
$0.00
All paid up ✓
Paid YTD
$5,850
Jan–Mar 2025
Security Dep.
$2,500
Held on account
Date
Description
Method
Amount
Balance
Maintenance & Issue Tracking
LORA evaluates every request against your lease and DC housing code. Dispatch is suppressed until all required conditions are confirmed.
🧠
How LORA handles your requests: Every issue is classified → checked against your lease and DC law → LORA reviews conditions before any scheduling. Vendor dispatch is suppressed by default and released only when all required conditions are confirmed. You see the status at every step — never just a spinner.
Execution authorized: suppressionFlag released. All required gates satisfied for emergency HVAC.
→
Service visit scheduled: Capitol HVAC LLC · Confirmed ETA 3–5pm
Completed
🔔
Doorbell Replacement
Mar 10 · Reliable Handyman DC
✓ Closed
🌬️
HVAC Filter
Feb 15 · LORA cited §7.3 — Tenant responsibility. Self-resolved.
Tenant Handled
Vendor Reviews
Ratings based on work completed in your building.
MP
Mike's Plumbing Co.
Plumbing · ⭐ 4.9 · 12 jobs
"Showed up on time, fixed the issue quickly, left the place clean."
RH
Reliable Handyman DC
Handyman · ⭐ 5.0 · 5 jobs
"Fixed my doorbell and noticed a loose outlet — fixed it at no charge."
CE
Capitol Electric LLC
Electrical · ⭐ 4.7 · 8 jobs
"Professional and thorough. Took extra time but got it right the first time."
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Ask LORA Your resident assistant
Ask anything about your home, lease, maintenance, payments, or building concerns. LORA will answer immediately and create a request or escalate to management when needed.
Lease loaded
Payment history
Maintenance log
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Hi Lilly — I'm LORA, your resident operations assistant.
I'm your single point of contact for everything about your home. Ask me about maintenance issues, lease questions, rent and payments, notices, neighbor or building concerns, or anything else. I'll answer immediately and — when needed — create a request or escalate directly to management on your behalf.
What can I help you with today?
LeaseMaintenancePaymentsBuilding Policy
📄✕
How can LORA help?
Tap any topic to start — or type your own question below.
Submit a Request
LORA responds immediately and logs your request.
What do you need help with?
LORA responds instantly. Most requests are resolved without involving the management team.
Maintenance Request
Billing / Rent Question
Lease / Renewal Question
Notice / Move-Out
Submitting a move-out notice is a formal action under your lease. LORA will review your lease terms and notice requirements before proceeding.
General Question or Concern
LORA is reviewing your request…
My Lease
3012 Q Street NW, Unit B · Dec 5, 2025 – Dec 4, 2026
Residential Lease Agreement
GCAAR Form #1221 · What Rocks LLC / AED Asset Management · Washington DC 20007
§1 — Parties & Premises. This lease is between What Rocks LLC ("Landlord", via agent AED Asset Management) and Lilla Reinertson ("Tenant"). Premises: 3012 Q Street NW, Unit B, Washington DC 20007. Lease executed October 27, 2025.
§2 — Term. 12-month lease beginning December 5, 2025 and ending December 4, 2026. Tenancy converts to month-to-month upon expiration unless renewed in writing.
§3 — Rent. Monthly rent: $2,500, due on the 1st of each month. Total rent for lease term: $30,000. Pro-rata rent for Dec 5–31, 2025: $2,096 (due at lease execution). Payment online only — Buildium or direct deposit. No paper checks, cash, Zelle, or Venmo accepted. Credit card: 2.75% + $5 fee. E-check/ACH: up to $5.
§4 — Additional Charges. Late fee: 5% of monthly rent ($125) if not paid within 5 days of due date; fee due 30 days after assessed. Returned check fee: $100 per instance.
§5 — Security Deposit.$2,500 (equal to one month's rent). Held per DC Residential Tenant Security Deposit Act. Returned within 45 days of move-out with itemized deductions; landlord may not deduct normal wear and tear. Wrongful withholding: 3× damages under DC §42-3214.
§6 — Pets. Pets permitted with a $500 pet deposit and a separate written pet addendum. No pets without prior written approval.
Maintenance & Tenant Responsibilities
Landlord Responsibility: Structural elements, plumbing (pipes and fixtures), electrical systems, HVAC systems, all appliances present at move-in, common areas, hot water, habitability. Emergency response within 24 hours for heat loss Oct–May, flooding, electrical failure, security breaches.
Tenant Responsibility:HVAC filter every 90 days (failure = tenant pays HVAC repairs). Batteries in smoke detectors, CO detectors, thermostats, remotes, locks. Shower strainer and all drains — inside and outside — must be kept clear (failure = tenant pays repair + vendor costs). Report issues promptly. Damage from negligence.
Important: Tenant may NOT withhold rent for maintenance issues. No rent credits or reimbursements unless agreed in writing by both parties.
§12 — Entry Notice. Landlord must provide 24 hours advance written notice before non-emergency entry. For lead-related work: 48 hours written notice required per DC lead law, including description of work, containment plan, and timeline.
§13 — Utilities. Tenant pays: Internet + Cable. Water billed by landlord electronically via payment portal based on square footage and occupancy. Utilities must never be disconnected — if they are, tenant covers 100% of resulting damage (HVAC, plumbing, heating/cooling systems). If electricity is interrupted, use battery lighting only — no candles or open flames.
§15 — Subletting & Short-Term Rentals. Subletting, assignment, or replacement tenants are NOT permitted without prior written landlord consent (landlord's sole discretion). Airbnb, VRBO, HomeAway, and all short-term rental platforms are strictly prohibited, even for overnight stays, without prior written consent in each instance.
Early Termination Option (Addendum)
Tenant has a one-time option to terminate on or after June 5, 2026 (6 months after start), by providing: (i) 60-day written termination notice AND (ii) simultaneously, an Early Termination Payment of 2 months rent ($5,000) within 30 days of the notice. If either condition is not met, the option is waived and the full lease term applies.
Lead Paint Disclosure. This property has parts built before 1978. Lead-based paint disclosure has been provided. Landlord has no knowledge of lead-based paint hazards or peeling/chipping paint. If a child under 6 or pregnant person joins the household, request a clearance report in writing from management.
Lease Actions
Both actions are processed by LORA, which notifies your landlord and management team and begins the relevant workflow. Renewal confirmations are processed within 1 business day.
Loading shared documents…
Ask Me Anything
LORA can help with anything about living here — except maintenance requests (use the Maintenance tab for those).
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Hi Lilly — what's on your mind?
I know your unit, this building, and Washington DC inside out. Ask me about your neighbors, mail and deliveries, building rules, your rights as a tenant, local resources, move-in questions — anything that isn't a repair request.
People often ask…
📮I'm trying to set up mail forwarding with USPS — what's my full address and unit number?›
🚬My upstairs neighbor smokes at night and the smell comes through my vents. What can I do?›
🛌Is there a guest policy? Can someone stay with me for a few weeks?›
👕Where's the laundry? Are there in-building machines or do I need to go out?›
🐕My neighbor's dog barks late at night. Is that a lease violation? How do I handle it?›
📦I'm thinking about moving out. What's the process and how do I get my deposit back?›
🖼️Can I hang things on the walls or paint? Will that affect my deposit?›
🔇What are the quiet hours here? How do I properly file a noise complaint?›
Type your question
For repairs, leaks, or broken fixtures → use the Maintenance tab.
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LORA's answer
Packages
LORA monitors deliveries for 3012 Q Street NW, Unit B.
10:43am — Thermostat, breaker, filter checks run. Issue confirmed as unit failure, not a DIY fix.
→
Vendor Dispatched
10:45am — Capitol HVAC LLC contacted and confirmed. ETA 3–5pm today.
Past Requests
🌬️
HVAC Filter Question
Feb 15, 2025
Resolved
LORA checked Lease §7.3 and confirmed filter replacement is tenant responsibility every 90 days. No work order filed. No landlord contact required.
💬
Lease Renewal Question
Mar 8, 2025
Answered
Asked about renewal options. LORA calculated DC CPI cap (4.6%), presented annual vs. MTM options, and explained the legal distinction. No escalation needed.
Pets permitted with $500 deposit + written addendum
No pets registered. Click "Add Pet" to register a pet and request approval.
Roommates & Occupants
Additional occupants require prior written landlord consent
No additional occupants registered.
Notifications
Email notifications
Rent reminders
Package notifications
Add a Pet
⚠ Adding a pet here logs your intent. A $500 pet deposit and written addendum are required under your lease. LORA will notify management to begin the approval process.
Add an Occupant
✦ Adding an occupant here logs the request. Additional occupants require prior written landlord consent per your lease. LORA will notify management on your behalf.
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Ask LORA
Leases · compliance · finances · DC law
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Daily Operator Brief · Loading…
Analyzing your portfolio…
Portfolio Overview
6 properties · DC + Virginia
This Month’s Activity
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Ask LORA anything
Your AI landlord copilot — leases, compliance, financials, DC & Virginia law
Open →
Lease Q&AComplianceFinancialsDC & VA law
🌱 Spring Maintenance
Hey — it's spring.
Remind your tenants to handle seasonal prep — HVAC filters, smoke detector batteries, and basic home readiness.
⛅ Weather Intelligence
Checking weather…
✅
All clear across portfolio
LORA monitoring 6 properties
Portfolio Health Monitor
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/ 100
AI Decision Log
Every action LORA has taken — with full reasoning, sources, and outcomes
47
Total Events
2
Urgent
1
Review Soon
44
Auto-Resolved
🔴 Urgent — Action Required
Compliance: RA-3 Rent Increase Filing — Deadline March 20
Mar 10, 2025 · Compliance · 8 days until legal deadline
🔴 Urgent
LORA detected that the 3012 Q Street NW Unit B renewal constitutes a rent increase. DC Rent Stabilization DC Rent Stabilization requires RA-3 filing with DHCD before any increase takes effect. Deadline: March 20 (30 days before April 19 lease date). Form is pre-filled and ready — needs your signature.
1.Detected: Renewal amount $2,040 vs current $1,950 = $90 increase (4.6%). Matches DC CPI-W cap exactly.
2.Legal check: DC Code §42-3509 + DHCD RA-3 regulations — any rent increase on a stabilized unit requires advance RA-3 filing. Building is pre-1978 and rent-stabilized.
3.Deadline calc: Lease expires Apr 19 → RA-3 must be filed 30 days prior → filing deadline March 20, 2025.
4.Action pre-taken: LORA auto-populated RA-3 form with unit details, increase amount, CPI basis, and tenant info. Awaiting landlord e-signature.
5.Risk if missed: Implementing the increase without RA-3 is a housing code violation. Tenant can file complaint with OTA; landlord liable for rollback + penalties.
Lease Renewal — 3012 Q Street NW Unit B: Owner Approval Required
Mar 10, 2025 · Lease · Tenant deadline March 20 · Lease ends April 19
🔴 Urgent
LORA prepared renewal options for Lilly R. (3012 Q Street NW Unit B) and delivered them. Tenant must respond by March 20. Once tenant selects, LORA will execute the lease — but cannot do so without your approval on the terms first.
1.Triggered: System flag — lease expiry 40 days out. Auto-initiated renewal workflow per building policy.
2.Calculation: DC CPI-W 2025 = 4.6% → allowable increase $89.70/mo → annual option $2,040/mo. MTM premium calculated at 15% per policy → $2,242.50/mo.
3.Drafted: Two-option renewal letter with terms, deadlines, and DC rights disclosure. Sent to Lilly R. on Mar 10.
4.Pending: Tenant selection + landlord final approval before LORA executes lease documents.
🟡 Review Soon
No Heat — 3012 Q Street NW: Vendor Dispatched, Awaiting Completion
Mar 12, 2025 10:42am · Maintenance · Capitol HVAC LLC · ETA 3–5pm
🟡 In Progress
LORA classified as emergency, confirmed landlord responsibility (Lease §7.1), guided tenant through triage, and dispatched Capitol HVAC LLC automatically. Repair is within cost threshold — no approval required. Review after vendor completes to confirm cost and close the work order.
1.Classified: "No heat" → HVAC failure → emergency priority (Oct–May DC heating season)
3.Triage: Guided tenant through thermostat, breaker panel, and filter check. Issue persisted → confirmed HVAC failure.
4.Dispatched: Capitol HVAC LLC (preferred vendor, HVAC category). Confirmation sent to tenant. ETA 3–5pm.
5.Threshold check: Estimated $320–480 — within $500 auto-approve limit. Owner notification deferred until completion.
✅ Auto-Resolved
💬 Tenant Q: "Is the HVAC filter my responsibility?" — Answered
Feb 15, 2025 · Lease Query · No owner action needed
✅ Auto
Lilly R. asked: "Is HVAC filter replacement my responsibility?" LORA located Lease §7.3 — tenant responsible for filter replacement every 90 days. Answered with citation. No work order filed. Owner not notified.
💰 Rent Received — 3012 Q Street NW Unit B · December 2025 · $2,500 Buildium
Mar 1, 2025 · Financial · On time · No owner action needed
✅ Auto
$2,500 Buildium received from Lilly R. for December 2025. Amount verified correct. Ledger updated. No outstanding balance. Digital receipt sent to tenant. Paid before 5-day grace — no late fee triggered. Routine transaction; owner not notified.
Showing 5 of 47 decisions this month · Load more
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Review and edit before saving — changes here update the lease record.
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Work Order Queue
Active conditions · suppression-first execution control · 3012 Q Street NW
3 Open
LORA Execution Control Engine — Active Conditions
Dispatch is suppressed by default. Each condition is released only when all required gates are simultaneously satisfied. No automatic dispatch.
LORA reads every uploaded lease and extracts fee rules automatically — late fee amounts, grace periods, pet fees, parking fees, and deposit amounts. These populate below. You can override any value; LORA will use your override for collection and enforcement.
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Next payout: April 7, 2025
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Show:
🔥 Maintenance — No Heat (3012 Q Street NW Unit B)
Today 10:42am · HVAC · Emergency · Lilly R.
High Urgency
Tenant
Lilly R. — 3012 Q Street NW, Unit B
Category
HVAC / Heat Failure
Urgency
🔴 Emergency — DC law: 24hr response required
Responsibility
Landlord (Lease §7.1 — HVAC systems)
✦ What LORA Did
✓Classified as HVAC emergency. DC code: heat required Oct–May, 24hr response.
✓Guided troubleshooting (thermostat, breaker, filter). Confirmed unit failure — not tenant-fixable.
✓Dispatched Capitol HVAC LLC — confirmed arrival ETA 3–5pm today.
→Escalated to you: high-cost repair likely, landlord signature on work order may be needed.
Recommended Next Step
Confirm Capitol HVAC arrival and heat restoration. If tech reports blower motor replacement (estimated $485), approve work order below. Ensure tenant confirmation of restored heat by end of day.
💬 Billing Dispute — January Late Fee (Unit 3A)
Mar 9 · Billing / Rent · T. Okafor
Review Required
Tenant
T. Okafor — Unit 3A
Category
Billing / Late Fee Dispute
Amount in Dispute
$105 late fee (Jan rent)
Lease Status
Active · Rent $2,100/mo
✦ What LORA Did
✓Tenant claimed late fee was applied incorrectly. LORA checked payment records — January rent received Jan 8 (3 days past grace period).
✓Verified: DC max late fee is greater of $25 or 5% of monthly rent. For $2,100/mo = $105 is the legal maximum and matches what was charged.
✓Explained fee calculation to tenant with lease reference (§3) and DC §42-3505.31.
→Tenant remains dissatisfied. Escalated — tenant disputes timeline of payment. Human review recommended.
Recommended Next Step
Review January payment timestamp in your payment processor. If confirmed received Jan 8 after grace period, the fee stands — respond with documentation. If there was a processing delay outside tenant control, consider waiving as goodwill. LORA can draft either response.
🔧
Slow Drain — Unit 4D
Mar 10 · Plumbing · Resolved by vendor dispatch
Resolved
💡
Lighting Question — Common Area
Mar 7 · Maintenance · LORA resolved without escalation
Auto-resolved
🏠
Lease Renewal Question — Unit 2B
Mar 5 · Lease · LORA explained DC CPI cap and renewal options
Auto-resolved
🔑
Lock Issue — Unit 9A
Mar 3 · Security · Locksmith dispatched, resolved same day
Resolved
💬
Deposit Question — Unit 7C
Feb 28 · Billing · LORA cited DC §42-3214, tenant satisfied
Auto-resolved
Showing 5 of 18 resolved items · View all
✦
LORA has handled everything
No items currently require your attention. LORA resolved all recent tenant requests automatically. You'll be notified when something needs a human decision.
Vendors
My roster · Active jobs · LORA Trusted Vendor Network
✦
LORA auto-dispatch: When a tenant submits a maintenance request, LORA classifies the category and dispatches the assigned vendor automatically — no landlord action needed. Vendors receive a job card in their portal and can update status, upload photos, and submit invoices in real time.
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✦ LORA Auto-Dispatch Rules
Updated when requests come in
Every vendor in the network is pre-verified with active COI, W-9 on file, and trained on the LORA job portal — they can receive dispatch notifications, update job status, upload invoices and progress photos, and share compliance docs automatically.
🔧
Add Vendor
LORA will route matching requests to this vendor automatically
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Select all categories this vendor handles — LORA will route matching requests automatically.
Controls how many self-help steps a tenant must complete before LORA allows formal management escalation for neighbor or nuisance complaints. Applies to all tenant units in your portfolio.
Nuisance Gatekeeping
When off, LORA skips the self-help flow entirely
Self-Help Steps Required to Unlock Escalation
1Confirm prior attempt — Tenant must answer “Yes, once” or “Yes, more than once” to the direct-resolution question
2Use a coaching tool — Draft a neighbor note, check quiet-hours policy, or check the lease
3Document the incident — Tenant must log date, time, and description before escalation is unlocked
Minimum Direct-Attempt Confirmation Required
Report an Issue
LORA helps diagnose before dispatching a vendor
1Issue
2Details
3Triage
4Troubleshoot
5Review
6Resolve
🧠
LORA troubleshoots before dispatching a vendor
Many issues can be solved in a few minutes without waiting for a vendor. LORA will guide you through safe, simple steps first — and only create a work order if the issue remains unresolved.
What type of issue is this?
🌬️
HVAC Filter
🌡️
No Heat / AC
🚰
Plumbing
⚡
Electrical
🍳
Appliance
🐜
Pest
🚨
Emergency
🔧
Other
Tell LORA about the issue
The more detail you provide, the better LORA can diagnose and guide you.
📷
Tap to upload a photo of the issue
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LORA is analyzing your issue...
Checking lease obligations · Reviewing DC housing code · Identifying likely cause
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LORA has reviewed your issue
What specifically is happening?
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Let's try a few quick steps first. Many issues can be solved without waiting for a vendor.
Work order locked until troubleshooting is complete
🔒
1
Step 1
⚠️
🔍
All troubleshooting steps completed
The issue persists after all suggested steps. Let's check your lease to confirm responsibility before preparing a work order.
🔒
Complete more troubleshooting steps to unlock ticket submission.
Reviewing lease and DC housing code...
🎉
Issue Resolved!
Great — glad that fixed it. LORA has logged this as a self-resolved issue. No work order was needed.
Logged to Your Audit Trail
🔓
Work order submission is now unlocked. Troubleshooting was completed and the issue persists. A work order will include your full diagnostic summary.
Work Order Summary
By submitting, LORA will dispatch the appropriate vendor and send you a confirmation. Your troubleshooting transcript and photos will be included in the work order.
🚨
If there is immediate danger — leave first, call second.
Dial 911 for any life-threatening emergency. Do not re-enter until emergency services clear the area.
This will be logged as a work order and will appear in your My Requests screen. The property operations team will see it in their queue.
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LORA — Lease Renewal
3012 Q Street NW, Unit B, Washington DC 20007
✦
This request will be sent to LORA, which will notify your landlord and management team and begin drafting your renewal agreement. A copy will be retained in the platform.
LORA will confirm receipt, notify your landlord and management team, and begin your renewal draft within minutes.
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Request received by LORA
Your lease renewal request has been logged. LORA has notified your landlord and management team and is preparing your renewal draft. You'll see this in My Requests.
✦ Next step: Management will review your selected option and send the updated lease agreement for signature. Typical response: 1 business day.
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LORA — Lease Termination
3012 Q Street NW, Unit B, Washington DC 20007
✦
This termination request will be sent to LORA. LORA will notify your landlord and property manager, retain a copy in the platform, and start the move-out and re-listing workflow.
⚖ Per DC lease and notice requirements, written notice is required before move-out. Please confirm your intended move-out date before sending.
LORA will log your notice, notify your landlord and management team, and begin the move-out review process.
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Termination request received by LORA
Your lease termination request has been sent to LORA. LORA has notified management and started the move-out review process.
You'll be able to track updates in My Requests.
✦ What happens next: Management will confirm your move-out date, schedule the walk-through, and begin the unit turnover process. LORA will keep you updated.
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Your Property Manager
Escalation to Management
⚠️
Escalating to Sarah
Use this for issues LORA or maintenance couldn't fully resolve — like a vendor no-show, an ongoing concern, or something that needs a human decision. Sarah will respond personally.
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Request received by LORA
LORA has logged your request and notified your landlord and property manager. You'll see this in My Requests.